A: Upon placing your order, please allow 24-72 hours to have your order
processed. Our fulfillment warehouses pack your ordered item(s) and ship the
package(s) out as soon as possible. Once you order has been shipped, you
will receive a notification through email. Then you can then track your order
by going to this page - TRACK MY ORDER <- Order Lookup Page

A: Please allow up to 24-72 hours for your order to process, and an additional
3 days to be shipped out. Our fulfillment centers are located around the world.
For domestic orders in the United States, it will normally take about 7-16 days.
For International orders, please allow up to 5-20 days.

A: Our products are one of a kind and are significantly lower priced than other
competitors in the pet suply industry. The downside to this is slightly
longer shipping times, though we work our hardest to get your order shipped
as fast as possible.

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her

A: Absolutely! We use SSL security to ensure all your personal information is
encrypted. We do not store your credit card information and it will be used
one-time only upon purchasing your product. We never store any information
about our customers private details!